Contact information
Contact Us
We're here to help you and your furry friend! At Furpaw, we value our customers and are dedicated to providing the best support for our pet products. Whether you have a question about an order, need product recommendations, or want to know more about our latest pet essentials, our team is ready to assist.
Get In Touch
- Operator: Furpaw LLC
- Email: shop@furpaw.us (We aim to respond to all inquiries within 24 hours on business days)
- Phone: (727) 578-2948
- Business Address: 5411 International Dr, Orlando, FL 32819, United States
Business Hours
Our customer support team operates from Orlando, Florida. Please note our operating hours (Eastern Time / ET):
- Monday - Saturday: 11:00 AM – 5:00 PM
- Sunday: 12:00 PM – 4:00 PM
Customer Note: Any inquiries sent outside of our business hours will be handled as a priority on the following business day.
Quick Help
- Order Tracking: Please include your order number in your email for faster service
- Shipping: We offer Free Standard Shipping on all orders across the contiguous United States
- Returns: For instructions on returns, please review our 14-day Return & Refund Policy
- Secure Payment: All transactions are securely processed in USD using Shopify Payments