Privacy policy
Privacy Policy
Last updated: May 30, 2026
This Privacy Policy describes how Furpaw LLC ("we", "us", or "our") collects, uses, and discloses your personal information when you visit furpaw.us (the "Site") or make a purchase from us.
1. Information We Collect
When you visit the Site or make a purchase, we collect the following types of information:
Device Information:
- Web browser version and type
- IP address and time zone
- Cookie information and device identifiers
- Pages and products you view on our Site
- Search terms you use and how you interact with the Site
Order Information:
- Name, billing address, and shipping address
- Email address and phone number
- Payment information (processed securely through Shopify Payments)
- Order history and product preferences
2. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Communicate with you about your orders, shipments, and account
- Provide customer support and respond to your inquiries
- Send you marketing communications about new products and special offers (with your consent)
- Improve our website, products, and customer experience
- Prevent fraud and ensure the security of our Site
3. Sharing Your Information
We share your personal information only with trusted service providers who help us operate our business:
- Shopify: We use Shopify to power our online store. Their privacy policy is available at https://www.shopify.com/legal/privacy
- Payment Processors: We use Shopify Payments to process credit card transactions securely
- Shipping Carriers: We share your shipping information with carriers to deliver your orders
- Analytics Providers: We use Google Analytics to understand how customers use our Site. Their privacy policy is available at https://policies.google.com/privacy
We may also disclose your information if required by law or to protect our rights, property, or safety.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our Site. You can disable cookies through your browser settings, but this may affect the functionality of our website.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including processing orders, providing customer support, and complying with legal obligations. When you place an order, we will retain your order information for our records unless you ask us to delete it.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us at shop@furpaw.us.
7. Minors
Our Site is intended for individuals who are at least 18 years old. We do not intentionally collect personal information from children under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page with an updated effective date.
9. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:
- Email: shop@furpaw.us
- Phone: (727) 578-2948
- Address: 5411 International Dr, Orlando, FL 32819
- Support Hours: Monday-Saturday 11:00 AM - 5:00 PM ET, Sunday 12:00 PM - 4:00 PM ET